Our Shipping Information

An adult signature is required for all packages. Due to FAA regulations, we are unable to provide overnight shipping for items that contain 70% ABV or higher.

We do not ship on weekends or government holidays. If you receive a "Shipping Confirmation" email from us after 5PM EST or on a weekend or holiday, it means we have processed and packed your order, but UPS will ship it on the next business day.

All orders over $300 where the billing and shipping addresses do not match, including gift purchases, will require additional time for credit card authorization. 

3.  How are your products packaged?

 We will do everything in our power to assure that your package arrives safely. All orders are shipped in a sturdy cardboard box, with layers of foam cushioning protecting the bottles. Orders that include original packaging, or contain irregular-shaped bottles may be packed differently, but securely.

Unless mentioned otherwise, we do not include the original external packaging for our products. For certain items, we do offer an "Include Original Packaging" option, which will add an additional service charge to the product total. Please refer to individual item descriptions for more information. If a product you are interested in does not have the option to include the original packaging, and you wish to obtain it, please contact us before placing your order to verify that we can honor your request.

4. I want to pick up my order from your store. When will it be ready?

If you wish to pick up your order from our store, please select the "In-Store Pickup" shipping option at checkout. Although your order will not be shipped, a valid shipping address must be entered.

Most In-Store Pickup orders are ready within one business day. You will receive an email from us when your order is ready to be picked up.

  

5. What happens to my order if an item is out of stock? 

If an item in your order is out of stock, we will notify you via email with information on when it will become available. You are welcome to wait for the product to arrive, replace it with another item, or remove it from the order. We will adjust the total payment accordingly.

6. Can I add an item to my existing order?

 Yes! If you wish to add an item to your order, please open your order on our website and add any items you desire.

7. Is there any discount for multiple bottle or case purchases?

All Discounts are listed with the item. You are always welcome to call us and inquire about special pricing for larger quantities and specialized orders
 

8. What happens if I cancel my order, or there is not anyone over the age of 21 available to sign for the package?

If you order has not left our facility, we will cancel your order and refund the complete amount. If you wish to cancel your order after it has been shipped, we will refund your purchase, less two-way shipping fees and a 10% restocking fee.

If there is not an adult present to sign for the package, and three unsuccessful delivery attempts have been made at the recipient's address, the package will be sent back to us. You will be notified when it returns to our facility. If you do not wish to have your package reshipped, we will refund your purchase, less two-way shipping fees and a 10% restocking fee. If you want your order reshipped, we will contact you to process the payment for two-way shipping charges.

9. Can I change my shipping address after placing my order?

If your order has not yet been shipped, we will be happy to change the shipping address at no extra charge. However, to change the address while the package is in transit, the recipient will have to contact the shipping company directly. Contact information is provided with the tracking number when an order is shipped.

10. I won't be home when my order is due to arrive. Can I change the delivery date?

If your order has not yet been shipped, we will be happy to hold the package at our facility and postpone the shipment date at no extra charge. If the package is already in transit, recipient must contact the shipping company to arrange an alternate delivery date.

 

VERY IMPORTANT - Wine can be damaged by temperature extremes.  It is your responsibility to monitor temperatures in your area, or along the route a truck might follow. We cannot be held responsible if you request shipment and the wines travel in a climate outside an acceptable temperature range. We are happy to hold your pre-paid order for up to three months at no additional charge if you so request, to wait for more temperate weather. We are not responsible for any wines once they leave our premises via common carrier. Please be advised that any claims are the responsibility and are between the Original Purchaser and the carrier involved. Please be aware that claims are difficult and/or impossible due to the myriad of alcohol transport regulations that may or may not exist in your area.